GIA Certified Design Thinking Professional GIA-CDTP®

12-04-2020 - 15-04-2020
08:30AM - 02:30PM
Kempinski Hotel Mall of the Emirates, Dubai
For Members : 8885 AED
For Non members : 11000 AED
Inclusive 5 % VAT


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TARGET AUDIENCE:

  • Business Leaders
  • Professionals
  • Managers
  • Innovation Team Members
  • Individual contributor wishing to gain practical know-how on the principles, process and tools of Design Thinking.

 

PRIMARY OBJECTIVES:

Design Thinking consists of multiple number of interactive workshops that will help participants to have the skills, tools and confidence needed to drive change across their business. By the end of this course, participants will: 

  1. Acquire a deep understanding of the Design Thinking principles, process and tools.
  2. Apply the Design Thinking framework as a structured process to solve problems, generate breakthrough ideas and co-create an improved customer experience journey.
  3. Improve personal effectiveness by becoming a more empathetic service provider.
  4. Use observational techniques to gain deeper insights into customers and users
  5. Increase confidence in creative abilities By Apply D. thinking methods to work and life.
  6. Practice the skills of design thinking through the Selection and prototyping of ideas
  7. Ability to use proven methodology and tool for creative problem solving again and again.

 

TRAINING MODULES:

 

Module 1 –  Introduction & Overview

  • The Attitude of 3 different Generations
  • The 4 types of  Customers demands
  • What is design thinking?
  • What design thinking is not?
  • Benefits of design thinking
  • Design thinking framework

 

Module 2 –  Design Thinking Mindsets

  • Human-centered
  • Process approach
  • Radical collaboration
  • Culture of prototyping
  • Show don't tell
  • Bias toward action

 

Module 3 –  Five Phases of Design Thinking

  • Empathize - Personas, empathy map and user feedback
  • Define - Point of view, stakeholder map & customer journey
  • Ideate - Ideation techniques, sketches & prioritization matrix
  • Prototype - Physical prototypes, wireframes & storyboarding
  • Test - User feedback, observation and evaluation matrix

 

Module 4 – Creativity In Design Thinking

  • Overview of the creativity & innovation process
  • Imagination, creativity, Invention & innovation
  • Beyond brainstorming techniques
  • Generating creative ideas
  • Evaluation and Idea Selection

 

Module 5 –  Identifying Opportunity Areas: Problem Framing & Definition

  • Problem identification tools & Techniques
  • Customer Profile - data or observation
  • Customer needs Identification techniques
  • Customers Pain & concerns Identification
  • Redefine and frame problems
  • Identify and define opportunities

 

Module 6 - Design Pain Relivers & Gain Solutions

  • Services experience cycles
  • Gains & Solutions Identification
  • Matching Gains Solutions With Customers Pain
  • Concept development process
  • Prototyping, Testing & commercialization
  • User innovation application

 

TRAINING FEES:

Prices covering participant's training fees, coffee breaks, daily buffet lunch, professional training pack, and Certificate of Attendance.

Also inclusive of (USD 220) GIA professional membership, badge, and examination fees per participant.

 

CERTIFICATE:

Certificate of Attendance shall be provided to participants upon successful completion of the training program. Official GIA Professional Certificate will be sent to those attendees who successfully passed online certification exam.

 

TRAINING MATERIAL:

Participants will be provided with high quality printed training material/handouts during the training. Online training material for the same program can be accessed by official GIA professional members.

 

REGISTRATION:

For registration / further information, please contact Mr. Saleel Shinewi | Email: Saleel.shinewi@dqg.org | Tel: +971 (4) 343 1950

Dr. Kasim Kanakri is a Senior management consultant and Advisor with over 38 years corporate experience with government and private institutions throughout Shipping, Oil & Gas, Aviation, training and Consulting industries in the areas of Strategy, Human Resources, Business Excellence & Innovation.

 

He is the author of various management concepts, framework and criteria for various business awards including the UAE Innovation Award, Taqdeer Award for Labor Welfare, Taxi Excellence Award, Human Resources Building Award and the Happiness Award. He also led a team of Business Excellence consultants designed & created the First Excellence Policy & Methodology manuals based on the Government Excellence Program Criteria.

 

He is a renowned speaker and seasoned trainer conducted more than 500 training programs and interactive workshops in Strategy & Balanced Scorecard, Innovation, Leadership & Transformation, Human Resources and Talent Management, Team and Personal Effectiveness, and Business Excellence for senior leaders, managers, specialists, assessors, and team members.

 

In the past 2 years, he trained and qualified more than 400 innovation managers, assessors and team members on various innovation training programs including International Innovation Driving License (IIDL), Innovation Assessors training and Innovation Masterclass etc.

 

He led corporate strategic planning project teams to complete more than 40 corporate strategic plans and over 200 cascaded plans for Dubai, Abu Dhabi, UAE Federal governmental and other emirates’ organizations. He also facilitated Excellence to a vast number of government organizations enabling these entities to win excellence awards as organizations, individuals, teams, and projects in various categories of Excellence Awards throughout the UAE.

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saleel.shinewi@dqg.org
Office No: 426, Emarat Atrium, Sheikh Zayed Road, Dubai
+971 4 343 1950
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Payment Methods

Cash / Cheque payments can be delivered to Dubai Quality Group office or deposited to DQG’s Emirates NBD Account (Account No: 1012567867101) or Mashreq Bank Account (Account No: 010490310067). Cheque payments should be made in favor of ‘Dubai Quality Group’. Only local cheques will be accepted.

Payments can be transferred via Telex / Wire Transfer to any of the banks mentioned below:
EMIRATES NBD MASHREQ BANK
Account Name Dubai Quality Group Dubai Quality Group
Account Number 1012567867101 010490310067
Bank branch Group H.O, Dubai, U.A.E Burjuman Branch, Dubai, U.A.E
Iban AE180260001012567867101 AE600330000010490310067
Swift Code EBILAEAD BOMLAEAD
Currency Arab Emirates Dirhams Arab Emirates Dirhams
Account Type Current Account Current Account

Each registration is subject to confirmation. Confirmation email will be sent once your seat is confirmed.