The Service Leadership Workshop with Ron Kaufman

15-04-2020
08:30AM - 05:00PM
Dubai
For Members : 1500 AED
For Non members : 2000 AED
Inclusive 5 % VAT


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Discover How To Build A Superior Service Culture Today, So That You Can Enjoy A More Sustainable Competitive Advantage Tomorrow

 

The Service Leadership Workshop is a highly interactive event, proven successful in a wide range of organizations, industries and cultures around the world. In this workshop, members of your top team will build alignment with each other, embrace a common service vision, and commit to take action as role models for superior service.

 

9 Objectives Of This Full-Day Workshop:

  • Engaging service vision – Choose appropriate language to articulate your vision. How to communicate your vision effectively with all service providers throughout your organization.
  • Create alignment among all members of your leadership team – Engage everyone in the process of discussing and ultimately agreeing on the need for a superior service culture.
  • Benefits of superior service culture – Identify and quantify benefits in terms of customer experience, competitive positioning, talent development and business results.
  • Fundamental principles and key learning points Understand how UP Your Service! College teaches these essentials to everyone in your organization.
  • A common service language - Discover how this helps you team communicate more effectively with each other, and with other departments.
  • Learn best practices for building a superior service culture from leading organizations in your industry and others around the world.
  • Identify areas for improvement - Evaluate your current culture-building activities in twelve essential categories and identify improvements.
  • Establish responsibilities and set priorities for action to increase staff engagement and build a stronger service culture.
  • Become a service role model in your organization - Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day.

 

Key Benefits of this Workshop:

  • Discover fundamental service principles to raise service levels and improve customer experience at every point of contact.
  • Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.
  • Align the culture building activities currently in use throughout your organization.
  • Identify opportunities for new culture building initiatives, upgrades and improvements.
  • Prioritize activities and develop practical action plans for best results.

 

Who Should Attend?

These workshops should be attended by your entire senior leadership and executive teams, including heads of all departments and functional areas.

 

REGISTRATION

For registration / further information, please contact Mr. Saleel Shinewi | Email: Saleel.shinewi@dqg.org | Tel: +971 (4) 343 1950

Ron Kaufman is the world’s premiere thought leader, educator, consultant, and speaker on uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents the powerful insights and global best practices he has learned from working with clients on every continent for more than twenty years.

His entertaining and content-rich keynotes and powerful, interactive workshops have inspired millions. Ron is the author of the New York Times bestseller Uplifting Service: A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet, and many other inspiring books on service and business. He is also the founder of UP! Your Service, a company that enables organizations to build uplifting service cultures and enjoy a sustainable advantage.

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Cash / Cheque payments can be delivered to Dubai Quality Group office or deposited to DQG’s Emirates NBD Account (Account No: 1012567867101) or Mashreq Bank Account (Account No: 010490310067). Cheque payments should be made in favor of ‘Dubai Quality Group’. Only local cheques will be accepted.

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Cash / Cheque payments can be delivered to Dubai Quality Group office or deposited to DQG’s Emirates NBD Account (Account No: 1012567867101) or Mashreq Bank Account (Account No: 010490310067). Cheque payments should be made in favor of ‘Dubai Quality Group’. Only local cheques will be accepted.

Payments can be transferred via Telex / Wire Transfer to any of the banks mentioned below:
EMIRATES NBD MASHREQ BANK
Account Name Dubai Quality Group Dubai Quality Group
Account Number 1012567867101 010490310067
Bank branch Group H.O, Dubai, U.A.E Burjuman Branch, Dubai, U.A.E
Iban AE180260001012567867101 AE600330000010490310067
Swift Code EBILAEAD BOMLAEAD
Currency Arab Emirates Dirhams Arab Emirates Dirhams
Account Type Current Account Current Account

Each registration is subject to confirmation. Confirmation email will be sent once your seat is confirmed.